During your appointment, your therapist/practitioner will dedicate the entire booked time to provide you with comprehensive care, which may include consultation, assessment, treatment, exercises, home care recommendations, and patient education.

We also offer extended appointment options for specific situations, and our staff will be glad to assist you in determining the best approach.

Our prices are displayed in Canadian dollars and do not encompass administration fees, as well as any applicable taxes. We strive to offer transparent and inclusive pricing, ensuring a seamless experience for your healthcare needs.

Cancellation Policy

We kindly request your understanding and cooperation in respecting the reserved appointment time allocated exclusively for you. To maintain fairness and optimize scheduling efficiency, we require a minimum of 24-hour notice for any appointment cancellations or modifications. Failure to provide adequate notice or non-attendance may result in a cancellation fee. Thank you for your adherence to our policy.

MSP - BC care card

Patients who qualify for MSP Coverage Premium Assistance can benefit from partial coverage for up to 10 treatments per calendar year, with services provided by Registered Acupuncture, and Physiotherapists. While MSP coverage helps offset costs, patients are responsible for paying the remaining portion based on the duration of their visit. Once the MSP coverage limit is reached, regular private rates will apply. Our knowledgeable office staff can assist you in verifying your eligibility for MSP coverage and guide you through the process.

Extended Health insurance

We are pleased to inform you that most workplace group insurance plans offer coverage for massage therapy treatments when performed by a Registered Massage Therapist (RMT), Registered Physiotherapist (PT) and with the same token Acupuncture, Naturopath and counselling. At DOWNTOWN HEALTH and physiotherapy clinic, all our practitioners are highly qualified and registered, ensuring that their services are eligible for coverage under your extended health plans.

Certain extended health policies may require you to initially pay the private rate for your visits, after which you can submit your receipts for reimbursement. Certainly, we will provide you with detailed receipts for all your appointments. It is recommended to consult your insurance plan for specific coverage details, as some plans now offer direct payment options.

Our clinic offers the convenience of direct billing to most private insurance providers, alleviating the need for upfront payment. This reduces out-of-pocket expenses for you, ensuring a smooth and hassle-free experience. For further details, please refer to the information provided under:

Direct Billing

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